COURSE ID 3015

Complaint Handling Requirements (US)

AVAILABLE On-demand
90 Minutes

On-Demand

Offering Price
$ 295
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Team Training

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Individual courses are remarkably effective. But sometimes when you have a specific need, it helps to have expert guidance right in the room with you and your team.

In that case, we’re happy to design a custom training for your entire team, whether online—or on-site.

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Remember – at checkout you can choose to take this course On-demand. We offer a 10% group discount when you register 2 of more attendees (up to 10). Contact us for larger groups.

Interrelationship with CAPA, Change Control, Adverse Event Reporting, Recalls and Life Cycle Process Activities.
The purpose of a regulatory inspection is to ensure that your facility is in compliance with FDA rules and regulations. Investigators want to know that product was manufactured appropriately and that the current Good Manufacturing Practices are up to FDA standard. An inspection can be very intimidating to all involved, but it is vital if you want an inspection that results in a satisfactory report.

The FDA consistently has focused on complaints as part of post market surveillance. Numerous citations are related to deficiencies and lack of implementation or effective implementation of complaint handling activities, documentation, and the disconnect between complaints with CAPA/change control/adverse event reporting/recalls. Regulated companies don’t always establish and implement a unified approach to these regulated systems.

This 90-minute accredited course is intended to help you better understand and get familiar with the requirements for complaint files

and key requirements of:

– Complaint procedures

– Investigations

– What to document when it is determined that an investigation is not needed

– What actions are required if a complaint represents a reportable event

– Record retention

In addition, the course will incorporate the complaint handling life-cycle process and an example of activities involved in this life cycle.

Furthermore, this webinar will discuss complaint handling implementation challenges, in addition to pitfall challenges. At the end of this

course, there will be a conclusion section, where points to take into account with the integration of CAPA/change control/adverse event

reporting/recalls/complaint files in the complaint handling life-cycle, will be detailed.

One Part of the FDA Inspection Readiness Certification

This training is one part of the 15-hour intensive series required for the FDA Inspection Readiness Professional Certification.

Attend this training as a step in the certification process or as a stand-alone course for personal career advancement and training.

This course will be valuable to all individuals working within or managing a manufacturing program that supports either the R&D development of a new drug product or the manufacture of commercial drug product released to the market and would be beneficial to professionals in:

– Quality Control

– Quality Assurance

– Technical Operations

– Contract Manufacturers

– Manufacturing and Filling Operations

– Research & Development

Regulatory affairs personnel as well as individuals who are responsible for the review or audit of such inspections and reports would likewise find this course very worthwhile.

This training is part of a 10 course (15 hour) series required for the FDA Inspection Readiness Certification.

Click below to learn more about this Certification Program and/or Register for the Entire Program

course instructor

Danielle DeLucy, MS
Owner, ASA Training & Quality Consulting LLC

Danielle DeLucy, MS’s Courses
Danielle DeLucy, MS, is owner of ASA Training and Consulting, LLC which provides Pharmaceutical and Biologics based companies with training and quality systems assistance in order to meet Regulatory compliance. Prior to this role, Danielle has been in the industry for 23 years serving in numerous Quality Management Roles, such as the Director of Product Quality, the oversight of Sterility Assurance practices and provided QA oversight of numerous filling and packaging operations. Danielle began her QA career as a Quality Control Pharmaceutical Microbiologist at a contract laboratory where she performed various tests for their clients. In the years after, she has held positions in the Quality management arena while increasing her responsibility. She has helped to lead many Regulatory Health Inspections and was instrumental in the coaching process of her peers prior to any inspection. Currently, Danielle assists companies who are faced with warning letters, consent decrees and those wishing to improve compliance establish more robust quality systems so that the company can succeed.